During Sessions

Sessions are available according to times stated in the RacqEd Coaching booking system/website. 

Sessions will be delivered by Level 2 coaches or above. communications will be made to players where changes to this regard will be made.

Players may be invited to a coaching session of different age groups based on their ability.

Players must declare their injuries and health conditions before participating in the coaching sessions.

Sessions will be delivered in a fun and safe environment and players will not be allowed to participate under the influence of any drugs or hangovers.

For RacqEd kids, parents will have to notify the coach through word of mouth or written and this can be by text message or email.

There may be use of photography and photos used for promotional purposes, and parents who do not wish to be photographed or their child photographed must advise the coach and they will be excluded.

Players will be allowed to cancel coaching sessions 48 hours before the coaching sessions with a refund. Anything later will not be refunded. There will be considered circumstances where players will be allowed to cancel with refund and included will be bereavement, and illness among others.

Parents must arrive 5 minutes before session time for pick up or communications must be made where necessary. No RacqEd Kid will be allowed to leave without a parent/Gaudian unless proper communications are made

Waiting lists

Each session will have a maximum number of attendees allowed. This is to ensure the quality of the session and the safety of all participants.

Once the maximum number of attendees is reached, a waiting list will be created and customers will be contacted if places become available.

PRICE CHANGES

From time to time we may need to review the price of our sessions. We will give you at least 1 full months' notice of any incoming price changes and will make it very clear when the price increase will take effect and how much your sessions will cost after the increase. 

Prices may vary depending on coaching venues

Photos and videos

After signing up for our coaching sessions, you agree to have your/your child’s photograph taken by RacqEd Coaching at any time whilst taking part in the sessions. RacqEd Coaching reserves the right to use any such photographs for press and/or promotional purposes. 

If you find an image or video of your child on our promotional channels (such as our website and social media pages) that you’d like us to remove, please email us at racqed.coaching@outlook.com and we will do so immediately.

Health

You confirm that you/your child does not suffer from health problems that would hinder exercise or prevent you/your child from engaging in exercise, or that would be detrimental or adverse to you/your child’s health, safety or physical condition if you/your child did exercise. In case of any doubt, you shall seek advice from a medical doctor who should confirm the ability to exercise.

RacqEd Coaching shall have no obligation to perform a fitness assessment or similar testing to determine your/your child’s physical/health condition.

Weather (OUTDOOR COACHING)

It is our philosophy to try and run coaching sessions wherever possible and therefore we generally ask that participants attend the start of their session regardless of the weather.

Coaching will only be cancelled in advance if the appropriate forecasting tools (e.g. MET Office Rainfall Radar) indicate with certainty that the session would be unsafe to run. If it is not predictable with certainty, the decision on whether to cancel the lessons will be made on the courts immediately before the lesson start time.

Cancellation of one group/individual lesson does not necessarily mean that other lessons will be cancelled that day. If you choose not to attend on doubtful days then you risk missing the class/sessions if it takes place.

We will do our best to use the venue facilities to provide activities when the weather makes on-court tennis impossible. This may include goal setting, match charting, physical training etc.

Our Facilities

No studded shoes to be worn on the courts at any time.

There is no dress policy for the courts, however, players must not play shirtless at any time.

Chewing gum whilst in court is strictly forbidden.

Persons behaving in a manner likely to disrupt the enjoyment of, or endanger other users of the courts, may be asked to leave. No refunds will be given.

Should any damage occur during the period of court usage then the user will be responsible if caused by their negligence. Any damage will be reported

immediately to the appropriate venue staff/management.

No Smoking Policy

In the interests of Public Health and comfort, smoking is not permitted on the courts, or clubhouse.